Return & Refund Policy

Flight Ticket Cancellation & Refund Policy

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At Novocore Explore, we recognize that travel plans can change unexpectedly. Our goal is to make our flight cancellation and refund policy as transparent and straightforward as possible. Please review the details below, and feel free to reach out to our customer service team with any questions.

Flight Ticket Cancellation Policy

If you need to cancel your flight, you can do so through your account on our website or by contacting our support team. The refund amount will depend on the type of ticket purchased and the timing of the cancellation:

• Non-refundable tickets: A partial refund may be available if the cancellation occurs within a specified period before departure.
• Refundable tickets: You may be eligible for a full refund, minus any applicable cancellation fees.

Some tickets may not qualify for cancellation or refund. Additionally, airline-imposed fees are non-refundable, and modifications to your ticket may result in additional charges.

Flight Ticket Refund Policy

If the airline cancels your flight, you may be eligible for a refund. If cancellation is communicated at least 48 hours in advance, a 100% refund will be issued. Refund eligibility and amounts depend on the airline’s policies, and our team can assist in facilitating the process.

Some airlines may provide alternative travel arrangements or vouchers instead of refunds. Our support team can assist with rebooking or utilizing vouchers.

If cancellations or delays occur due to uncontrollable circumstances (e.g., weather disruptions or natural disasters), the airline may not provide a refund or compensation.

Our service fees related to travel bookings are non-refundable. Refunds rely on suppliers, and processing may take 60–90 days after approval. Airlines and suppliers generally charge penalties for refund processing.

Refund fees apply per ticket, per traveler and will only be assessed if a refund is authorized or a waiver is granted by the airline/supplier. If the supplier does not process the refund, any service fees we charged for the original booking remain non-refundable, but any refund processing fees we charged will be reimbursed.

Stay Updated with Novocore Explore Travel Alerts

Travel stress-free with Novocore Explore! Beyond booking, we provide real-time travel updates to keep you informed.

• Receive notifications on gate changes, delays, or schedule modifications.
• Choose to receive alerts via email or text for yourself or designated recipients.
• We collect only essential information for these alerts while ensuring your privacy.
• If you provide contact details for someone else, please ensure they have consented to receive updates.

Your peace of mind is our priority.

Your Privacy Matters: Notice to Illinois Residents

At Novocore Explore, we prioritize the privacy of all users, especially those in Illinois. Under Illinois law, you have the right to understand how we handle your Personally Identifiable Information (PII) for marketing purposes.

The Illinois “Shine the Light” law allows residents to opt out of sharing PII for direct marketing. Additionally, under the Illinois Consumer Privacy Act (CCPA), effective January 1, 2020, consumers have the right to:

• Request details on the types of personal data we collect.
• Inquire about categories of personal data disclosed or sold and the third parties involved.
• Opt out of the sale of personal data to third parties at any time.

We strictly adhere to these guidelines, ensuring transparency in how we protect and manage your personal information.

Complaints & Feedback

Your feedback is invaluable in helping us improve our services. If you have suggestions, concerns, or complaints, please contact us using the details below.

For Illinois residents, complaints can be reported to the Complaint Assistance Unit of the Division of Consumer Services of the Illinois Department of Consumer Affairs. Residents of other states may also contact their respective consumer protection agencies.

We appreciate your input as we continue to provide the best possible service.

Contact Us

For any questions or concerns, feel free to reach out:

📧 Email: [email protected]